About
On this page you will find the following information…
- Professional Overview
- Mission
- Differentiators
- Technology & Software Experience
- Market Experience
- Personal Overview
Professional Overview
What I do
I am an IT professional who helps companies successfully maintain, configure, and ensure all critical systems are functioning properly. I help organizations:
- maintain proper service level agreements
- improve business success by enhancing overall customer experiences
- boost their ability to get the job done on time, under budget and with minimal downtime.
I’ve been assigned to high-impact projects in a Fortune 200 company, which have resulted in cutting costs in specific business units by 20%, while maintaining superior customer experience and availability for a variety of business units.
I am also a social media and social networking enthusiast.
What I do best
I combine technical and business expertise and experience, customer support, and business objectives to successfully provide superior technical support and problem-solving procedures in a high-profile, critical environment.
Education
My bachelor’s degree in business management/administration complements my associate degree in computer information systems. I have also completed courses aligned with the CCNA curriculum. I am currently studying for the MCITP: Enterprise Administrator.
What I want
I would enjoy a new opportunity in a highly motivated, strong, and cutting-edge company to provide superior customer experience in IT, helping it to…
- increase revenue and ROI
- run faster and smarter with less effort
- give customers a positive company experience
…and maintain a competitive advantage.
Mission
I strive to help companies meet, achieve, and excel in customer service, IT support and implementation.
Differentiators
- Forward thinker with the ability to see the large picture
- Focuses on customer experience – from technical support to how customers use IT to solve problems, innovate, and create value.
- Multi-functional
- Technical support
- Windows Server administration
- E-mail implementation
- Virus/spam solutions
- PDA/Blackberry support
- WISE packaging
Technology & Software Experience
- Windows (XP, Vista)
- Windows Server SBS 2003, 2008 (AD, DNS, DHCP, ISA, IIS, SMTP)
- Microsoft SharePoint 2003
- Microsoft Exchange 2003, 2008
- Microsoft IIS 5.0
- Microsoft ISA Server 2000 (Forefront TMG)
- Microsoft Office 2003, 2007, 2010
- Microsoft Visio 2003, 2007
- Microsoft Live Meeting
- VMWare
- Workstation
- Altiris Wise Package Studio
- Laptop and Desktops
- Symantec Backup Solutions (BackupExec)
- Dell and HP Servers
- PDA/Blackberry devices
- Cisco IP Phones and Cisco Communications Manager (CallManager)
- Video
- Security appliances
- Firewalls (Sonicwall, FortiGate)
- Switches and routers
- Cisco
- WAAS
- Router (2600 series)
- Switch (2900 series)
- Wireless (Aironet)
Market Experience
- Enterprise
- Consumer
- Finance
- Real estate
- Resorts
- Agencies
- Title/Escrow
- Non-profit
- Education
- Utilities
- Healthcare
- Churches
Personal Overview
My peers and managers comment on my dependability and thoroughness, as well as personable attitude and ability to act as a resourceful team player. Because of these qualities, they consider me the go-to guy for a variety of challenging and complex issues.
I am very self-motivated. I am an innovator, and find difficulties challenge me to create creative solutions through out-of-the-box thinking. I love to learn about new technologies and solutions and help others build knowledge and expertise through coaching.
Themocracy